How to Fix Samsung Smart TV Error Code 012

Today’s people are moving toward smart TVs. Smart TV enables you to watch tv-series, movies, and many more on online streaming sites. Through this, you can browse the internet as well as stream youtube videos and many other things.  But sometimes some software stops working and shows error code 012.

Fixing Samsung smart TV error code 012 is not a challenging task. Below, we have illustrated some of the best ways to fix up this problem. You can apply any of them on your Samsung smart TV if you have confronted the network error code 012  issue.

Fix Samsung Smart TV Error Code 012

In this part, we will be illustrating some of the procedures resolving the Samsung smart Tv error code 012. Before applying a method to solve the issue, make sure that the smart tv is connected to the internet. Otherwise, you can’t solve it, follow our below instructions to fix error code 012.

Samsung Smart TV Error Code 012

1. Update the Firmware

Sometimes network code 012 occurs due to downgraded firmware. That’s why you need to update your device with the latest firmware. Hopefully, the error code will disappear after updating it. Below we have portrayed the way of updating firmware.

Step 1: Go to the TV’s “Option” menu by clicking on the “Menu” from the remote control. Now go to the “Support” tap by using the down arrow of the remote.

Update the Firmware

Step 2: Select the “Software Update” option.

Update the Firmware

Step 3: Now press on the “Update Now” option. If the updated firmware is available, it will download and install automatically.

Update the Firmware

2. Restart Smart Hub

If you still face the error code 012 on Samsung even after applying the first method, then you can restart the Smart Hub to see if it works or not. Below we have shown how to restart the Smart Hub.

Step 1: First, switch on your Smart TV and then tap on the “Smart Hub” on the remote control.

Restart Smart Hub

Step 2: After launching the smart hub screen, tap on the blue letter “D” button from the remote control.

Restart Smart Hub

Step 3: Select the “Reset” option and hit “Enter.”

Restart Smart Hub

Step 4: Now it will ask for a password. If you didn’t set it, then type “0000” as the default password.

Restart Smart Hub

Step 5: After accomplishing the reset process, the “Reset Complete” pop-up will appear on your screen.

Restart Smart Hub

3. Change DNS

Changing DNS can resolve the Samsung smart tv network interference error code 012. Here we will describe the procedure of changing DNS on your Samsung smart TV.

Step 1: Go to the Samsung TV menu option by clicking the “Menu” key on the remote control and select the “Network” option.

Change DNS

Step 2: Now click on the “Network Status” option from the right side of the screen.

Change DNS

Step 3: You will see 3 options. From there, select the “IP Setting.”

Change DNS

Step 4: Press on the “DNS setting.”

Change DNS

Step 5: Choose “Enter Manually,” and enter the DNS server, and press “OK”.

Change DNS

After finishing the process, restart your smart TV and check whether the error message appears or not.

4. Factory Reset

The factory reset is the last method that you can apply if you fail to resolve the error code 012 Samsung smart tv apps. By following the technique, you can reset the factory setting.

Step 1: Open “Setting” and then select the “Support” tab.

Factory Reset

Step 2: Select the “Self Diagnosis” option from the right side of the TV’s screen.

Factory Reset

Step 3: Now choose the “Reset” option.

Factory Reset

Step 4: Provide your password. If you didn’t set then type “0000” as a default password.

Factory Reset

Step 5: Now press “yes”  to proceed, and it will take a few times to reset.

Factory Reset

Frequently Asked Questions

There are some answers to the question that you may ask after reading this context about the error code 012.

What Is Error Code 012 on Samsung Smart Tv?

Error code 012 indicates the low or no internet connection. By following the process, as we mentioned above, you can solve the problem.

How Do I Fix My Samsung Tv Network Error?

If you ever face a Samsung tv network error, Inspect your internet connection first. To Make sure, check if the ethernet cable is connected to your Tv or router is turned on.

How Do I Update My Samsung Smart Tv Firmware?

Use the remote tv and go to the “setting” option and then press on the “support” tab. You will see an “update” option and press on it.

How Do You Update Apps on Samsung Smart Tv?

Press the “home” button from the remote control and then go to the App’s and choose the “select” icon. Now click on the “auto-update” option.


Samsung smart tv error code 012 is a common issue that often can happen. Discovering a solution to this error is a little bit harder. In this context, we have presented some of the appropriate solutions. Hopefully, these methods will help you solve the network code error 012  on your Samsung Smart Tv.

Hello! This is Denny Davis. I’m a software engineer, specialized in windows and android platforms. The “Fixing Advice” is the site that I specially designed to solve your android and windows related technical problems.

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